UnionPay services since December, 2010 
Local service hotline (for Telephone only)

In Slovakia, UnionPay cards are accepted at shopping malls and specialty stores etc. most frequented by tourists.
  • Slovakia – Heart of Europe
    Located in central Europe and known as the “Heart of Europe”, Slovakia is one of the countries possessing the most castles worldwide. From relics of ancient castles to museums conserved well, all kinds are kept in stock. There has Bratislava where the Hungarian Royal Castle was once located, Poprad integrating many famous historic spots and churches, as well as Bansk Stiavnica becoming rich for gold and silver deposits. In addition, Slovakia also has 9 national parks. What the Nature grants to Slovakia makes it be the paradise for mountain-climbing and hiking. Why not take your UnionPay card (card number starting with 62) to listen to the heartbeat of Europe?
  • POS acceptance
    Merchants with the signage of   all accept UnionPay cards, mainly are department stores, jewelry and clock stores, brand stores, hotels, duty free shops in major airports and most merchants in Bicester Village. Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.

    When using co-branded cards, you are advised to choose UnionPay as the routing option to be benefited from the special offers and services provided by UnionPay. 

    Paying with UnionPay credit card at some local merchants requires no PIN.Cardholders can complete the payment following the instruction of the cashier.You can also refer to relative service guide at "
    Help Center-Card-using Instructions-Service Guide for Overseas Using of UnionPay Credit Card without PIN". 
  • Cash withdrawal
    From 2009, UnionPay cards are accepted at all ATMs in UK through LINK network. UK regulations require the separation of Voca Link (UK payments infrastructure operator) from LINK Scheme(a UK processor). Since Voca Link is not qualified for acquiring business,UnionPay needs to work with different ATM operators in UK and sign agreements with them individually. UnionPay has already signed agreements with most of the operators and we are doing our best to restore access to the full network of UK ATMs. Meanwhile, from 3 a.m. March 30, 2016 China Standard Time (8 p.m. March 29 in UK), some ATMs in UK may temporarily experience interruption for UnionPay card service. Cardholders could use other ATMs nearby or make payments directly with UnionPay cards. With more and more ATM operators confirmed to join, the number of affected ATMs will decrease correspondingly.

    ATMs with the following signages on the machine or the screen accept UnionPay cards for cash withdrawal, and some ATMs provide the interface in Chinese.Balance inquiry is not available at present. ATM location inquiry websites:

    Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "Service Center - Overseas Card-using Service - Card-using Notice". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).
  • Charges
    No conversion fee is applied to payments or cash withdrawal made by UnionPay cards or via UnionPay network. The transaction value in local currency will be directly converted to RMB based on the market exchange rate.

    ATM commission fee consists of two separate fees: 
    (1) Service fee charged by the issuer: please consult your issuer for details.
    (2) Service fee charged by the ATM acquirer in Slovakia: some ATMs will charge commission fee, which is charged by the local banks in Slovakia and which has nothing to do with UnionPay or the issuer.

    Cash withdrawal via debit card results in a lower commission fee.
  • Tips
    Select PINs that cannot be easily guessed by anyone.
    Never disclose your PIN to anyone who claims to represent the bank or the police.
    Be alert to your surroundings before conducting any banking transactions.
    Keep a close eye on your credit card during transaction to avoid any illegal activities.
    If your UnionPay card has been stolen/lost, please inform the issuer immediately.
  • More considerate services offered by UnionPay Card
    UnionPay Card Emergency Cash Assistance Service
    UnionPay cardholders can call the hotline of the issuing bank or local UnionPay hotline to apply for an emergency cash assistance capped at the equivalent of USD 5,000 if they are experiencing emergencies like lost or malfunctioning cards.

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